Current Job Opening

Job Description

Sales Coordinator (Electrical Wires & Cables)

We are seeking a highly motivated and detail-oriented Sales Coordinator to support our sales operations in the electrical wires and cables industry. This role is critical in ensuring smooth order processing, effective dealer/distributor coordination, and accurate sales MIS management. The ideal candidate will combine strong technical knowledge of electrical products with excellent organizational and communication skills.

Key Responsibilities:

  • Manage and process customer orders with accuracy and timeliness
  • Coordinate with dealers, distributors, and internal teams to ensure seamless operations
  • Prepare, maintain, and analyze sales MIS reports for management review
  • Track sales performance and assist in achieving business targets
  • Provide proactive follow-up support to ensure customer satisfaction
  • Maintain proper documentation and records of sales transactions

Required Skills:

  • Strong proficiency in MS Excel and data management tools
  • Excellent communication, interpersonal, and follow-up skills
  • Ability to multitask, prioritize, and meet deadlines
  • Detail-oriented with strong organizational and analytical abilities
  • Knowledge of electrical wires, cables, and related products

Qualifications:

  • Graduate in any discipline (Commerce/Business preferred)
  • Prior experience in the electrical wires, cables, or electrical products sector is strongly preferred
  • Familiarity with dealer/distributor networks and sales processes

What We Offer:

  • A dynamic work environment in a growing electrical industry
  • Exposure to structured sales operations and dealer/distributor networks
  • Opportunities for career growth and professional development
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Job Description

CUSTOMER RELATIONSHIP MANAGER (CRM)

The Customer Relationship Manager (CRM) will be responsible for managing end-to-end customer interactions, ensuring timely resolution of queries, and delivering a seamless customer experience. This role will contribute towards strengthening client relationships, improving retention, and supporting overall business growth.

Key Responsibilities:

  • Customer Relationship Management
  • Build and maintain strong relationships with customers and channel partners
  • Ensure consistent engagement and high customer satisfaction
  • Query Resolution & Support
  • Handle customer queries and complaints in a prompt and professional manner
  • Ensure timely and effective resolution
  • Cross-Functional Coordination
  • Coordinate with Sales, Accounts, and Operations teams
  • Maintain smooth communication between internal teams and customers
  • CRM Data Management
  • Maintain accurate customer records in CRM systems
  • Ensure data accuracy and confidentiality
  • Reporting & MIS
  • Prepare MIS reports and track customer interactions
  • Analyze feedback and suggest improvements
  • Customer Retention & Engagement
  • Support initiatives to improve customer retention
  • Assist in engagement activities to enhance customer experience

QUALIFICATIONS:

  • Bachelor’s degree in any discipline
  • 1–2 years of experience in CRM / Customer Handling
  • Working knowledge of CRM tools and MS Office

KEY SKILLS:

  • Strong communication & interpersonal skills
  • Problem-solving and follow-up ability
  • Coordination & multitasking skills
  • Customer-centric approach
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